Our goal at ecasamart.com is 100% customer satisfaction. We take pride in the quality of the products we sell. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase, our goal is to make returns or exchanges as easy as possible.
Please open the boxes immediately after delivery and check if there is any damage. If the product you receive has manufacturing defects, contact us within 72 hours of receiving the product and ecasamart.com will either replace/refund the order in exchange for sending the item back to us based on stock & inventory status. Once the return request is approved, We will issue a RMA number and provide you with the instructions on how to ship the item back.
Return item must be unused/unblemished by any trials or other sign of wear and tear and original Packaging Protection must all be retained. ecasamart.com have the right to return the product back promptly to the customer if any one of the components is missing or used or have a wear.
Please contact firstname.lastname@example.org for an RMA number issued to you.
Once the item reaches back to us, we will either issue a refund / replacement based on inventory status.
A product that has been installed, modified or has missing parts cannot be returned to us. We will be happy to assist you on cases where the product is having manufacturing defects and entitled to manufacturing warranty.
Labour, Installation or any other surcharges from the original invoices are non-refundable.
Note : Returns without the prior approval from ecasamart.com support / an authorized RMA Number from ecasamart.com will not be accepted.